Customer Experience Specialist

The role of a Client Service Associate is to provide exceptional frontline service to customers and prospects, ensuring they have a positive experience with our products and services. This high-performance team values professionalism, effective communication, and responsiveness, fostering a dynamic environment where collaboration is key to addressing customer needs.

• Client Service Associate (CSA) team is dedicated to delivering exceptional frontline service to customers and prospects, ensuring they have a positive experience with our products and services.
• This high-performance team values professionalism, effective communication, and responsiveness, fostering a dynamic environment where collaboration is key to addressing customer needs.

The Impact:

• The Client Service Associate plays a crucial role in driving business success by acting as the primary point of contact for customers and prospects, ensuring that their inquiries are handled efficiently and effectively.
• By delivering high-quality service and resolving issues promptly, the CSA not only enhances client satisfaction but also fosters long-term relationships that can lead to increased loyalty and repeat business.

Responsibilities:

• Exceptional Customer Support: Provide outstanding assistance to clients via various interaction methods, ensuring a seamless service experience.
• Comprehensive Inquiry Resolution: Address and resolve client inquiries related to products, billing, technical issues, and account changes with thorough and accurate solutions.
• Case Resolution Focus: Maintain an active focus on resolving customer cases efficiently, demonstrating patience and professionalism throughout the process.
• Proactive Complaint Follow-Up: Ensure timely follow-up on customer complaints, making clients feel valued and addressing their concerns effectively.
• Salesforce Compliance: Adhere to Salesforce.com procedures, delivering actionable metrics that support our organization and its business partners.
• Upselling and Growth Contribution: Identify upselling opportunities and engage potential clients, contributing to the overall growth and success of the organization.

Requirements:

• Candidates must possess at least a bachelor's degree in any field; a background in Finance, Technology, Marketing, Business Administration, or a related field is preferred but not required.
• A minimum of 3-5 years of experience in financial services, trading, or with energy data providers is advantageous.
• Strong communication skills are essential for this role; experience in a client-facing environment and/or web-based product training is a plus.
• Flexibility to work during EMEA-based working hours
• Must be tech-savvy and comfortable operating in a fast-paced, data-driven environment

Benefits:

• We take care of you, so you can take care of business. We care about our people. That's why we provide everything you—and your career—need to thrive.
• Health & Wellness: Health care coverage designed for the mind and body.
• Flexible Downtime: Generous time off helps keep you energized for your time on.
• Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
• Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
• Family Friendly Perks: It's not just about you. We have perks for your partners and little ones, too, with some best-in-class benefits for families.
• Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.