
Senior Customer Success Representative
1 day ago
Job Overview:
We are seeking a highly skilled Senior Customer Success Representative to join our team. The ideal candidate will have excellent communication and interpersonal skills, as well as the ability to work under pressure and meet deadlines.
Key Responsibilities:
- Provide timely and effective support to customers through various channels, including email, phone, and chat.
- Schedule and coordinate daily client interactions, addressing complaints and requirements as needed.
- Respond to customer inquiries via email regarding concerns and issues.
- Maintain a daily report of sales performance.
- Execute customer success calls to optimize sale-in percentages.
- Engage in up-selling and cross-selling opportunities during customer discussions.
- Meet or exceed team goals on a monthly, quarterly, and annual basis.
- Demonstrate exceptional written and verbal communication skills.
- Utilize knowledge base and training materials to resolve customer concerns efficiently.
- Make cold calls to corporate clients.
- Follow up on leads and pursue new business opportunities.
- Proficiency in English language, both written and spoken.
- Ability to understand and follow client procedures and advice.
- Excellent problem-solving and analytical skills.
- High level of professionalism and integrity.
- Flexibility and adaptability in a fast-paced environment.
A competitive salary and benefits package, as well as opportunities for professional growth and development.
How to Apply:Please submit your resume and cover letter to us.
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