
Digital Community Builder
5 days ago
Community Engagement Specialist
We're looking for a highly skilled Community Engagement Specialist to join our team. As a key member of our community management team, you will be responsible for fostering meaningful connections with our online audience.
About the Role:
The ideal candidate will be a natural communicator with exceptional writing skills, able to craft engaging responses that showcase our brand's voice and personality. You will be responsible for monitoring and responding to comments, messages, and reviews across various digital channels, including social media platforms and online forums.
Key Responsibilities:
- Respond to traveler reviews and feedback with empathy, professionalism, and personality
- Monitor and engage with comments, messages, and DMs on social media platforms
- Foster relationships with our online community through active participation in forums and discussions
- Ensure all responses reflect the brand's values and tone
- Identify trends in feedback and share insights with relevant teams
- Collaborate with content and social teams to develop campaigns based on community input
- Track engagement metrics and report on community sentiment and opportunities
Requirements:
- A strong background in community management, social media, or customer engagement
- Excellent writing and communication skills
- Ability to navigate sensitive topics and turn challenging interactions into positive brand moments
- Experience working with social media tools and online forum platforms
Benefits:
As a valued member of our team, you will enjoy a range of benefits, including opportunities for professional growth and development, a collaborative and dynamic work environment, and the chance to make a meaningful impact on our online community.
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