
Customer Experience Representative
2 days ago
At Diem, we're seeking a highly skilled Customer Experience Representative to join our team. As a key member of our customer support department, you will be responsible for providing timely and accurate responses to customer inquiries via phone, email, or chat.
You will play a critical role in identifying customer needs and helping them utilize specific features to achieve their goals. This may involve monitoring customer complaints and proactively reaching out to offer assistance.
Your expertise will also be essential in sharing feature requests and effective workarounds with your colleagues, as well as informing customers about new features and functionalities.
In addition, you will be responsible for following up with customers to ensure that their technical issues are resolved and gathering valuable feedback to share with our Product, Sales, and Marketing teams.
We're looking for someone with excellent communication and problem-solving skills, as well as the ability to multitask and remain patient when handling complex cases.
The ideal candidate will have experience working in a similar CS role and be fluent in spoken English. Familiarity with our industry is a plus, but not required.
Required Skills and Qualifications:- Experience as a Customer Support Specialist or similar role
- Familiarity with help desk software and remote support tools
- Understanding of CRM systems
- Excellent communication and problem-solving skills
- Multi-tasking abilities
- Patience when handling tough cases
This is an exceptional opportunity to join a dynamic team and make a real impact on our customers' experiences.
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