Technical Product Support Specialist

1 week ago

Karachi, Sindh, Pakistan beBeeProduct Full time
Job Description

We are seeking a skilled and experienced professional to join our team as a Product Support Analyst.

  • This role involves providing exceptional support to clients, resolving incidents within defined service level agreements, collaborating with stakeholders, and constantly improving product knowledge.

The successful candidate will have a strong understanding of banking processes and financial services, including Pakistan's local regulations and compliance requirements. Experience working in 24/7 support teams and handling complex technical issues is essential.

Key Responsibilities:

  • Provide timely and effective support to clients via various communication channels.
  • Analyze and resolve complex technical issues, escalating where necessary.
  • Collaborate with cross-functional teams to ensure seamless delivery of products and services.
  • Contribute to the development of knowledge base content, including FAQs and How-To guides.
  • Develop and enhance tools to reduce analysis time and improve customer experience.

Requirements:

  • Computer science-related degree or equivalent experience.
  • 1-3 years of product support experience with coding skills (Java, C++, SQL/Oracle).
  • Experience working in client-facing roles and acting as a technical reference point during software implementation/upgrades.
  • Tememos/T24 core banking product experience.
  • Knowledge of T24 Release Management, Patch Deployment, and configuration changes.
  • Strong understanding of banking processes and financial services, including Pakistan's local regulations and compliance requirements.
Benefits

We offer a range of benefits to support your career and well-being, including:

  • Maternity leave: Transition back with 3 days per week in the first month and 4 days per week in the second month.
  • Civil Partnership: 1 week of paid leave if you're getting married.
  • Family care: 4 weeks of paid family care leave.
  • Recharge days: 4 days per year to use when you need to physically or mentally recharge.
  • Study leave: 2 weeks of paid leave each year for study or personal development.
Values

We value individuals who are passionate about delivering exceptional support to clients, committed to handling incidents within defined SLAs, and willing to collaborate with all relevant stakeholders.

Seniority Level: Mid-Senior level
Employment Type: Full-time
Job Function: Information Technology - Software Development

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