Technical Product Support Specialist

2 weeks ago

Karachi, Sindh, Pakistan beBeeTechnical Full time

We're looking for a skilled Professional to fill this exciting role.

Job Description

The ideal candidate will be responsible for providing technical support and solutions to clients. This involves analyzing issues, documenting defects, and collaborating with the development team to resolve problems effectively. The successful applicant will also have the opportunity to enhance tools and contribute to the company's knowledge base through FAQs and How-Tos.

Key Responsibilities:
  • Analyze client tickets, validate information, and collect additional details as needed.
  • Document defects comprehensively, including product analysis and root cause identification.
  • Collaborate with the development team to provide necessary information for issue resolution.
  • Act as a technical reference point during software implementation and upgrades.
  • Contribute to the company's knowledge base through FAQs and How-Tos.
Requirements

To be considered for this role, you should have:

  • A degree in computer science or a related field.
  • 2-5 years of experience in product support with coding skills (Java, C++, SQL/Oracle).
  • Experience in client-facing roles and acting as a technical reference point during software implementation/upgrades.
  • Tememos/T24 core banking product experience is highly desirable.
  • Strong understanding of banking processes and financial services, as well as local regulations and compliance.
Benefits

We offer a competitive benefits package, including:

  • Maternity leave: 3 days per week in the first month, 4 days per week in the second month.
  • Civil Partnership: 1 week of paid leave.
  • Family care: 4 weeks of paid family care leave.
  • Recharge days: 4 days per year to recharge physically or mentally.
  • Study leave: 2 weeks of paid leave each year for study or personal development.
What We Offer

This role offers opportunities for growth and development, a dynamic work environment, and the chance to make a real impact on our clients' success.

  • Technical Product Support Specialist

    1 week ago

    Karachi, Sindh, Pakistan beBeeProduct Full time

    Job DescriptionWe are seeking a skilled and experienced professional to join our team as a Product Support Analyst.This role involves providing exceptional support to clients, resolving incidents within defined service level agreements, collaborating with stakeholders, and constantly improving product knowledge.The successful candidate will have a strong...

  • Technical Support Specialist

    2 days ago

    Karachi, Sindh, Pakistan beBeetechnical Full time

    Technical Support SpecialistJob Summary:We are seeking a skilled Technical Support Specialist to join our team. The ideal candidate will have excellent problem-solving and analytical skills, as well as strong communication and interpersonal skills.This role is responsible for providing technical support for hardware, software, and network-related problems....

  • Technical Support Specialist

    2 weeks ago

    Karachi, Sindh, Pakistan beBeeDesktop Full time

    Job Title: Desktop Support SpecialistThis role is responsible for delivering high-quality technical support to internal customers across various IT-related issues. The ideal candidate will possess a solid understanding of computer systems, networks, and applications.Key ResponsibilitiesProvide first and second-level support to internal customers via phone,...

  • Technical Support Specialist

    4 weeks ago

    Karachi, Sindh, Pakistan ibex Full time

    Technical Support Specialist ibex, Pakistan The Technical Support Specialist within the Operations department will provide solutions to technical problems and claim resolutions to customers by performing a diagnosis of issues while guiding customers through the claim filing process via phone call. The Support will also assist customers with other...

  • Expert Technical Support Specialist

    2 days ago

    Karachi, Sindh, Pakistan beBeeExpert Full time

    Job Title: Expert Technical Support SpecialistAre you passionate about delivering exceptional customer service and technical expertise? We are seeking an experienced Software Engineer/Senior Software Engineer to join our team as a Technical Support Specialist. In this role, you will be responsible for providing top-notch support to clients using our...

  • Technical Support Specialist

    1 week ago

    Karachi, Sindh, Pakistan beBeeBiometric Full time

    Technical Support Specialist Vacancy in Karachi, PakistanBiometric Passport Technical ExpertA leading technology organization is seeking a highly skilled Biometric Passport Technical Expert to fill this critical role. As an expert, you will be responsible for providing advanced technical support for biometric passports and associated systems. Your primary...

  • Senior Technical Support Specialist

    4 weeks ago

    Karachi, Sindh, Pakistan EWS Group Full time

    Senior Technical Support SpecialistApplylocations PER - Karachi, PKtime type Full timeposted on Posted Yesterdayjob requisition id R42233About ContourContour Software has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years.As a subsidiary of Constellation Software Inc., we are proud to be part of a global enterprise software...

  • Technical Support Specialist

    2 weeks ago

    Karachi, Sindh, Pakistan beBeeCustomer Full time

    About Contour Software, a subsidiary of Constellation Software Inc., we're a global enterprise software company with over 2,000 staff across 3 cities. We've grown from a dozen people to become one of the top 10 software companies in the world, serving employees and customers in 100+ countries.Our portfolio includes market-leading, vertical-market enterprise...

  • Technical Customer Support Specialist

    1 week ago

    Karachi, Sindh, Pakistan iTack Solutions Full time

    Technical Customer Support Specialist (ERP)Technical Customer Support Specialist (ERP)1 week ago Be among the first 25 applicantsiTack Solutions is hiring a Technical Customer Support Specialist to support our growing base of ERP clients. This role involves troubleshooting, resolving, and escalating technical and functional ERP issues while ensuring...

  • Product Support Specialist

    7 hours ago

    Karachi, Sindh, Pakistan beBeeProductSupport Full time 600,000 - 800,000

    Join our team as a Product Support Specialist.We are seeking a skilled and experienced Product Support Analyst to support our Enterprise & Government Customers using VIDIZMO products and services on SaaS, Customer's Azure & AWS Cloud, or On-Premise Models.We provide Video Content Management systems to Fortune 500 companies and Governments worldwide....