
Sales and Customer Care Specialist
5 days ago
Kuehne + Nagel AS is seeking a highly skilled Frontline Customer Experience Expert to join our Customer Care Center. As a key member of our team, you will play a vital role in delivering exceptional customer experiences and driving business growth.
Your primary responsibility will be to provide top-notch support to our customers, addressing their queries, resolving complaints, and ensuring seamless experiences with our products, services, and features. You will leverage your expertise in forwarding and market knowledge to serve as the first point of contact for customers, ensuring that their needs are met and exceeded.
About This RoleThis role offers a unique opportunity to work with a dynamic team, driving customer satisfaction, retention, and reactivation. You will collaborate closely with Field Sales and the Operational Care Center (OCC) to foster close cooperation and drive business growth. Your daily tasks will include reviewing shipment status details and new customer orders, working with operational care teams, and attending meetings with colleagues to discuss customer promise key performance measurements.
Your Key Strengths- Proven experience in sales and customer care.
- Excellent communication and problem-solving skills.
- Able to work effectively in a team environment.
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