Technical Assistance Professional

1 week ago


Karachi, Sindh, Pakistan HR Ways Full time
About Our Company

Since 1995, we've been dedicated to delivering outstanding customer service and upholding the highest standards of integrity at HR Ways.

We strive to offer top-notch products and services at the best prices for our clients.

Job Overview
  • This position is responsible for creating and managing user accounts in various systems, including Microsoft 365, Domain Controller, and CounterPoint (ERP).
  • The role involves delivering virtual support services, including system access, credentials, and documentation walkthroughs.
System Maintenance & Support
  • Monitor and resolve IT helpdesk tickets and respond to ad-hoc support requests from team members.
  • Provide remote technical assistance to departments.
  • Troubleshoot and resolve software and hardware issues remotely.
  • Execute planned and unplanned infrastructure downtime activities as required.
Collaboration & Communication
  • Collaborate with departments to improve file organization, access control, and workflows.
  • Implement and maintain permissions, site structures, and document retention policies.
  • Continuously evaluate SharePoint usage to identify areas for optimization and improved efficiency.
Performance Monitoring
  • Regularly monitor website and mobile app performance.
  • Flag and report bugs or opportunities for technical enhancements.
Error Detection & Resolution
  • Monitor AS2-based EDI transmissions to ensure success.
  • Run command-line processes and restart services as needed.
Access Control & Security
  • Retrieve and deliver security footage remotely when requested by authorized personnel.
Data Distribution & Analysis
  • Generate, schedule, and distribute routine and ad-hoc reports using ERP and MS SQL Server.
Requirements
  • 2+ years of IT support experience (remote preferred).
  • Hands-on experience with Microsoft 365, SharePoint Online, Windows OS, and basic networking.
  • Familiarity with MS Excel, EDI (especially AS2), remote access tools, and SQL (MS SQL Server) for reporting.
  • Experience administering and optimizing SharePoint environments.
  • Familiarity with cloud-based data platforms like Azure, AWS or Snowflake (Optional).
  • Strong problem-solving, communication, and documentation skills.
  • Ability to work independently across different time zones.


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