Customer Service Team Supervisor

2 weeks ago


Lahore, Punjab, Pakistan beBee Careers Full time
Job Overview

This role involves overseeing a team responsible for delivering exceptional customer service.

Key Responsibilities

• Ensure seamless service delivery by coordinating with the call center and delivery riders teams.

• Effectively handle inbound home delivery requests, customer queries, and complaints to achieve sales targets.

• Maintain a positive brand image through professional representation and adherence to key performance indicators (KPIs).

• Foster strong relationships with the delivery team at stores to guarantee maximum service levels.

Requirements

• Strong communication skills.

• Excellent stress-handling abilities and language skills.

• Ability to up-sell through outbound calls, creating awareness about promotions and marketing campaigns.

• Emotional intelligence and a customer-centric approach are essential for success in this role.



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