Customer Service Supervisor

1 week ago


Lahore, Punjab, Pakistan beBee Careers Full time
Job Description

We are seeking a highly skilled Customer Service Supervisor to lead our call centre team.

Responsibilities:
  • Forecast call volumes and adjust staffing levels accordingly
  • Monitor and report on productivity of customer service representatives
  • Review data to optimize call distribution and reduce hold times
  • Analyze customer complaints and recommend corrective services
  • Maintain accurate records and compile work volume statistics
Supervisory Responsibilities

The successful candidate will be responsible for the overall direction, coordination, planning, and assignment of work for their team members.



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