
Software Services Representative
5 days ago
About the Job
We are seeking a highly skilled Client Services Representative to join our team. As a Client Services Representative, you will be responsible for providing expert-level support to MOSAIC clients, troubleshooting complex problems, and collaborating with the MOSAIC Client Services Team to provide seamless support.
Duties and Responsibilities
- Provide top-notch support to MOSAIC clients, addressing their queries and resolving issues efficiently.
- Analyze and troubleshoot complex problems related to software functionality and workflows.
- Work closely with the MOSAIC Client Services Team to provide seamless support to clients worldwide.
- Develop and deliver training sessions to help clients optimize their software utilization.
- Document client feedback and enhancement requests to improve MOSAIC functionality.
- Conduct software testing to ensure accurate results.
Requirements
- Bachelor's degree or Technical Certification in a relevant field (Economics, Engineering, Mathematics, or Accounting).
- 1-3 years of experience in a technical support, software support, or petroleum industry-related role or comparable relevant experience.
- Strong verbal and written communication skills for client interactions and documentation.
- Excellent analytical and problem-solving skills to diagnose and resolve client issues.
- Proficiency in Microsoft Excel for data analysis and reporting.
- Basic SQL knowledge for data extraction and troubleshooting is a plus.
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