Help Desk Technician: Cloud Support Specialist

17 hours ago

Islamabad, Islamabad, Pakistan beBee Careers Full time
Job Summary

This is a remote position.

We are seeking a customer-centric Help Desk Technician to provide timely and effective resolutions for technical issues. This position is ideal for tech-savvy individuals with strong troubleshooting skills, a passion for delivering exceptional customer service, and a desire to grow in the IT and cloud computing space.

The successful candidate will be responsible for responding to IT support requests via phone, email, or chat, diagnosing and resolving basic hardware, software, and network issues, escalating complex issues to higher-level support teams, and maintaining accurate documentation in our ticketing system.

Key Responsibilities:
  • Respond to IT support requests from clients.
  • Diagnose and resolve basic hardware, software, and network issues.
  • Escalate complex issues to higher-level support teams.
  • Maintain accurate documentation in our ticketing system.
Requirements

Education:

  • Bachelor's degree in Computer Science, Computer Engineering, Cloud Computing, or related fields.
  • Experience:
  • Over 3 years of experience in an IT support or customer service role.

Technical Proficiency:

  • Windows and MacOS operating systems.
  • Office productivity suites (e.g., Microsoft 365, Google Workspace).
  • Networking basics (IP configurations, VPN setups).
  • Excellent interpersonal and communication skills.
  • Ability to troubleshoot and prioritize effectively under pressure.
Preferred Qualifications:
  • Industry certifications (e.g., CompTIA A+, ITIL Foundation, Azure Fundamentals).
  • Familiarity with cloud management, remote monitoring, and patch management.
  • Experience with ticketing systems like Zendesk or ServiceNow.

Our company offers a competitive salary and benefits package, opportunities for professional development and growth, a collaborative and innovative work environment, and a chance to work on cutting-edge cloud projects.

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