Customer Service Expert

1 day ago

Karachi, Sindh, Pakistan beBeeCustomer Full time 400,000 - 800,000
Job Description

About Us

We strive to revolutionize the region and its community through innovative technology, empowering our team to create without limit. Our culture values everyone's contributions; we coach, listen, and act.

Our Mission

Our mission is to transform how we live by connecting people with technology that offers endless possibilities, surpasses norms, uplifts communities, creates opportunities, and we do it proudly.

Values We Live By

  • Be Customer Focused: Prioritize the customer and all else will follow.
  • Act with Integrity: Be honest, ethical, and trustworthy in everything we do.
  • Be Curious and Creative: Innovate and create solutions to bring a lasting positive impact.
  • Lead by Example and Take Ownership: Be the change you want to see and take responsibility.
  • Work Efficiently and Deliver Results: Do more by doing less, better, and faster.
  • It's all about Teamwork: Be a team player; together, we are stronger.

Responsibilities

  • Handle a high volume of incoming calls and chats professionally.
  • Identify and assess customer needs to achieve satisfaction.
  • Build sustainable relationships and trust through open communication.
  • Demonstrate availability and maintain a positive attitude to handle customer frustrations and improve perceptions.
  • Provide accurate and complete information using appropriate methods/tools.
  • Meet personal and team targets for call/chat handling.
  • Follow communication procedures, guidelines, and policies.
  • Prioritize escalations to ensure high efficiency and resolution.

Preferred Skills and Qualifications

  • Strong phone contact handling skills and active listening.
  • Good leadership skills and ability to guide junior team members.

Requirements

  • Minimum academic qualification: Intermediate/OA Levels.
  • At least 1 year of experience in customer service (Call Centre).
  • Familiarity with industry practices and standards.
  • Proficiency in English or Arabic (written, oral, presentation).
  • Efficient use of computer software, including MS Office.
  • Ability to work in rotational shifts.

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