Inbound Contact Center Agent

4 days ago


Lahore, Punjab, Pakistan Imperial Resource Group Full time
Inbound Contact Center Agent - Job Summary

We are seeking an experienced Inbound Contact Center Agent to join our team at Imperial Resource Group.

The successful candidate will be responsible for handling inbound customer calls, responding to emails, and providing exceptional customer service to our clients. This is an exciting opportunity to work in a dynamic environment with a focus on delivering high-quality customer experiences.

Key Responsibilities:

  • Handle inbound customer calls and respond to emails in a professional and timely manner.
  • Identify and address customer concerns, and provide solutions that meet their needs.
  • Update databases and maintain accurate records of customer interactions.

Requirements:

  • Graduate degree from any reputable institution is preferred.
  • Excellent spoken English skills, preferably with an American or British accent.
  • Ability to work in a night shift schedule and manage day-to-day tasks efficiently.

What We Offer:

  • A competitive salary and benefits package.
  • Ongoing training and development opportunities.
  • A collaborative and supportive team environment.


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