Contact Center Operations Manager

Job DescriptionAs a Telecom Engineer at IBEX, you will be responsible for supporting global telephony and contact center operations across our centers.You will act as a Point of Contact (POC) for all contact center solution requests, including questions and problems.The role requires administration, troubleshooting, and working on day-to-day operational...

About UsWe are looking for a highly skilled Cloud Contact Center Engineer to join our team at UNAVAILABLE. In this role, you will be responsible for supporting global telephony and contact center operations across IBEX centers.Job DescriptionThis engineer's responsibilities include:Acting as the point of contact for all contact center solution...

About Abacus OutsourcingAbacus Outsourcing offers customized customer service solutions that cater to the unique needs of our clients.Job DescriptionThis Contact Center Leadership Role is a key position in our organization, requiring a highly skilled and experienced individual to lead and manage a team of customer service representatives.Main...

Contact Center Job DescriptionThis role involves working as a contact center agent lead, where you'll interact with customers through various channels including phone, email, live chat, and social media. Your primary responsibility will be to provide support to customers regarding their online orders.Main Tasks:Attend daily team meetings to discuss ongoing...

Inbound Contact Center Agent - Job SummaryWe are seeking an experienced Inbound Contact Center Agent to join our team at Imperial Resource Group.The successful candidate will be responsible for handling inbound customer calls, responding to emails, and providing exceptional customer service to our clients. This is an exciting opportunity to work in a dynamic...

Role OverviewThe Global Telephony Operations Manager is a critical role within our team at UNAVAILABLE. As a key member of our Central Genesys cloud team, you will be responsible for supporting global telephony and contact center operations across IBEX centers.Main ResponsibilitiesActing as the point of contact for daily Genesys cloud issues and...

Job OverviewNext Age Technologies (Pvt) Ltd is seeking an experienced Call Center Team Lead to join its Lahore team.The ideal candidate will have a strong background in call center operations and leadership, with the ability to motivate and guide a team of customer service representatives to deliver exceptional results.Duties & ResponsibilitiesForecast call...

Responsibilities:As a Customer Support Representative, you will be responsible for:Making outbound calls to customers to provide customer services and follow up on customer inquiries.Responding to customer calls in a professional and courteous manner.Work Schedule:Our call center operates from 7:30 am to 5 pm during summer and 8:00 am to 5:30 pm during...

At Air Linx, we are looking for a highly skilled individual to lead our call center operations.Job DescriptionThe Call Center Operations Lead will be responsible for overseeing the entire operation, including hiring, training, and managing a team of agents. The ideal candidate will have excellent leadership skills and be able to motivate their team to...

**Job Description:**PakWheels is looking for an experienced Operations Head to lead the operations of our service centers in the Central Region. As a key member of our team, you will oversee the launch and expansion of service centers, ensuring smooth day-to-day operations, and driving sales growth.Main Responsibilities:Heading the building and launching of...

Security Operations Center (SOC) EngineerWho We Are:We are a privately owned leading Managed IT Services company (Managed Service Provider). Since 1997 we have specialized in providing managed IT services and managed security services for our clients, which are made up of small to medium-sized enterprises. We are looking for highly passionate individuals to...

Are you a driven and customer-oriented individual looking for a new challenge?About the PositionWe are seeking a highly skilled Call Center Expert to join our team of dedicated professionals at Grow More Call Center.The ideal candidate will have extensive experience in call center environments, excellent communication skills, and the ability to work...

As Service Center Operations Head Central Region at PakWheels, you'll be responsible for overseeing the launch and expansion of service centers, starting with a pilot in Lahore. You will coordinate with key stakeholders and manage the project, from staff hiring to negotiating with suppliers and creating a supply chain. Your role includes ensuring the smooth...

Contact VA is seeking an Online Presence Manager to oversee our digital communications efforts.About the RoleThis is a full-time office job that requires a minimum of one year of experience in a related field.Key ResponsibilitiesDevelop and implement online presence strategies to engage with customers and prospectsMonitor and analyze social media metrics to...

Who We Are:We are a privately owned leading Managed IT Services company (Managed Service Provider). Since 1997 we have specialized in providing managed IT services and managed security services for our clients, which are made up of small to medium-sized enterprises. We are looking for highly passionate individuals to join our team to help and drive the...

Hire, train and onboard new Call Center Agents as required to meet quotasProvide coaching and assistance to call center agents on an ongoing basisProcess weekly sales leads reports for submission to managementOversee and ensure conflict resolution between associates and customersEnsure that all employees follow the company's best practices for call center...

DSD Recruitment is seeking an experienced Call Center Manager to join our team. In this critical role, you will be responsible for managing a team of call center agents, ensuring excellent customer service, and meeting business objectives.">ResponsibilitiesTeam Management: Oversee and supervise a team of call center agents, promoting a culture of teamwork...

**Job Summary:**PakWheels is seeking an experienced Service Center Operations Head to lead the launch and expansion of service centers in the Central Region. As a key member of our team, you will oversee the entire operations process, from project planning to execution.Main Responsibilities:Develop and execute business strategies to achieve sales growth and...

The right candidate will be managing operations of a call center with 2 supervisors, 4-5 team leaders, and 30-40 TSRs. His responsibilities include:HR hiringTeam buildingTrainingOperationsCoordination with clientSetting targets and achieving themPlease do not apply if you do not have call center managerial experience.Job SpecificationGood interpersonal...

About the JobWe are looking for an experienced Call Center Team Lead to join our Lahore team at Next Age Technologies (Pvt) Ltd.The successful candidate will have a strong background in call center operations and leadership, with a focus on delivering exceptional customer service.Responsibilities:Lead a team of customer service representatives to achieve...