Contact Center Agent Lead

6 days ago


Lahore, Punjab, Pakistan Obrotu Full time
Contact Center Job Description

This role involves working as a contact center agent lead, where you'll interact with customers through various channels including phone, email, live chat, and social media. Your primary responsibility will be to provide support to customers regarding their online orders.

Main Tasks:

  • Attend daily team meetings to discuss ongoing projects and customer concerns.
  • Utilize the order management system to track customer orders and update them accordingly.
  • Communicate effectively with customers to confirm delivery times and addresses.
  • Manage live chat sessions efficiently, handling multiple conversations simultaneously.

Key Requirements:

  • Demonstrated experience in customer-facing roles.
  • Ability to multitask and prioritize tasks effectively.


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