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1 day ago
Customer Support Specialist
About the Role:Tejar is looking for a customer success specialist who is passionate about customer experience and nurturing long-term customer relations. The individual must be able to manage large amounts of incoming calls to take payment information and other pertinent data such as addresses and phone numbers. He/She will be responsible for catering to the customers' queries about products and the company's policies regulating around the products.
He/She must be competent and active enough to communicate with customers through various channels, including chat support, emails, social media platforms, and calls with enthusiasm and active listening.
Key Responsibilities:- Cater to customers via various communication channels.
- Meet customer success KPIs of response time, average handling time, and Customer Satisfaction (CSAT).
- Identify issues with customers, investigate queries, and report issues and/or suggest potential ideas to improve the customer lifecycle.
- Work with team members to test and improve performance using the Customer Relationship Management software.
- Bachelor's degree (any).
- Minimum of 2+ years of experience in customer support/service.
- Proficiency in English and Urdu Languages.
- Outstanding verbal and written communication skills.
- Sound digital literacy and knowledge of CRMs and MS Office.
- Flexibility and adaptability to cater to multicultural customers.
- Resilient to learn and adapt new approaches to improve customer experience.
- Background in the e-commerce industry is preferable.
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