Customer Service Liaison

1 day ago


Karachi, Sindh, Pakistan beBeeCustomerService Full time $30,000 - $60,000
Job Overview

We are seeking a skilled professional to assume the role of Customer Service Liaison. This dynamic individual will be responsible for interacting with customers, resolving inquiries and complaints, and fostering exceptional relationships through effective communication.

The ideal candidate will possess excellent interpersonal skills, enabling them to provide prompt and courteous responses to customer queries via various channels. Additionally, they will be adept at resolving complex issues in a timely and professional manner, maintaining accurate records of customer interactions and feedback.

Key Responsibilities:
  • Engage with customers via phone, email, and chat, providing personalized support and resolving concerns efficiently.
  • Maintain detailed records of customer interactions, utilizing this data to inform and improve service delivery.
  • Prioritize tasks effectively, managing multiple customer queries simultaneously while ensuring timely resolution.
Required Skills and Qualifications:
  • Superb communication and problem-solving skills, with the ability to adapt to diverse situations.
  • Excellent interpersonal skills, enabling strong relationships with customers and colleagues alike.
  • Aptitude for learning and growth, with a willingness to develop new skills and knowledge.
Benefits:

This role offers a unique opportunity for personal and professional growth, with opportunities to develop skills and expertise in customer service and relationship building.

Additional Information:

In this position, you will have the chance to work with a talented team, collaborating on initiatives that drive business success and enhance customer satisfaction.



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