B2B Quality Assurance Expert

2 weeks ago

Islamabad, Islamabad, Pakistan beBeeQuality Full time

Quality Assurance Professional needed to ensure high-quality performance across multiple channels, including calls, emails, and chats.

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  • Evaluate and assess B2B sales calls for quality, accuracy, and adherence to company guidelines.
  • Provide detailed feedback and actionable recommendations for improvements.
  • Review sales-related email and chat communications for clarity, professionalism, and effectiveness.
  • Ensure emails and chats align with brand tone and customer engagement standards.
  • Monitor inbound sales leads to ensure proper handling and response time.
  • Evaluate the quality of inbound lead engagement and provide feedback for improvement.
  • Conduct coaching sessions with sales representatives based on findings from call, email, and chat evaluations.
  • Offer constructive feedback to improve performance and overall customer experience.
  • Perform regular account audits to ensure accurate and up-to-date information is maintained.
  • Ensure all accounts meet required standards and compliance guidelines.
  • Conduct random audits on calls, emails, and other sales interactions as needed to ensure consistency across the team.
  • Provide feedback and improvement suggestions based on audit findings.
  • Assess overall effectiveness, identify gaps, and provide detailed findings with recommendations for improvement.
  • Plan and conduct training sessions aimed at improving sales performance and customer engagement.
  • Address specific areas of improvement based on audit findings and trends.
  • Monitor trends and data related to sales performance, customer behaviour, and quality metrics.
  • Use data analysis to identify areas for improvement and report on performance trends.
  • Bachelor's degree or equivalent required.
  • Experience in B2B sales environments highly preferred.
  • Proven experience in sales, and quality assurance in a relevant line of business, preferably within a B2B sales environment.
  • Knowledge of and experience with quality assurance metrics, including their analysis and application to improve sales and customer interactions.
  • Familiarity with call, email, and chat platforms, as well as CRM systems.
  • Proficiency in using data analytics tools.
  • Strong attention to detail and analytical skills.
  • Excellent communication and coaching abilities.
  • Ability to work independently and manage multiple tasks simultaneously.
  • A proactive mindset with a focus on continuous improvement.

Benefits:

  • Fuel Allowance.
  • Medical Insurance.
  • Free Lunch Facility.
  • Gym Pass.
  • Participatory Fund.
  • Market Competitive Salary.
  • Sales Commissions.
  • L&C Work Environment.
  • Amazing Work Culture.
  • Paid Time off.
  • Group Life Insurance.
  • Gratuity.
  • Maternity Leaves.

Requirements:

  • Graduation (Bachelor's degree or equivalent).
  • Experience in B2B sales environments.
  • Proven experience in sales, and quality assurance in a relevant line of business.
  • Knowledge of and experience with quality assurance metrics.
  • Familiarity with call, email, and chat platforms, as well as CRM systems.
  • Proficiency in using data analytics tools.
  • Strong attention to detail and analytical skills.
  • Excellent communication and coaching abilities.
  • Ability to work independently and manage multiple tasks simultaneously.
  • A proactive mindset with a focus on continuous improvement.

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