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Senior Service Delivery Manager
2 weeks ago
We are seeking a seasoned Senior Service Delivery Manager to lead our operations in Karachi. The successful candidate will be responsible for managing client services, supervising staff, and driving operational excellence.
Responsibilities:- Oversee client services operations, focusing on customer satisfaction and efficiency.
- SUPERVISE staff through team leads, ensuring optimal resource utilization and timely issue resolution.
- Analyze key performance metrics, implementing corrective actions to maintain and improve internal performance benchmarks.
- Maintain open communication with internal and external clients, striving for exceptional service delivery.
- Ensure adherence to SLA guidelines.
- Collaborate with clients to develop and implement preventive maintenance plans.
- Submit timely MIS reports to management, providing valuable insights for informed decision-making.
- Develop long-lasting relationships with customers, fostering a positive work culture.
- Encourage teamwork and collaboration, promoting a high-performance work environment.
