IT Support Engineer

24 hours ago

Islamabad, Islamabad, Pakistan beBeeInfrastructure Full time 800,000 - 1,200,000
Job Title: IT Support Specialist

The role of an IT Support Specialist is pivotal in championing end-user satisfaction through effective IT support. This includes monitoring and maintaining computer systems, performing hardware and software installations, and elevating technological prowess by tackling logical, analytical, and technical challenges independently or collaboratively with internal teams and valued vendor partnerships.

Key Responsibilities:
  • Perform OS installations and configurations for MacOS, Windows, and Linux systems
  • Facilitate seamless onboarding and offboarding processes for employees
  • Conduct new hire orientation sessions related to IT support
  • Manage and maintain local inventory of IT assets
  • Coordinate with internal and external stakeholders to resolve technical issues promptly
  • Ensure adherence to Service Level Agreements (SLAs) and uphold quality standards
  • Generate accurate and timely reports on IT support metrics
  • Address onsite user issues within the office environment
  • Provide remote support to end users via tickets, emails, and Slack channels
Requirements:
  • Bachelor's degree in Computer Science or equivalent
  • Minimum 1-3 years of IT support experience
  • Strong knowledge of Windows, MacOS, and Linux troubleshooting
  • Solid IT infrastructure knowledge and experience
  • Understanding of G Suite, OKTA, Jira, MDM solutions, and VOIP
  • Customer handling experience and technical troubleshooting expertise
  • Proficient in verbal and written English
  • Flexibility and willingness to work varying hours and shifts
  • CCNA & CCNP, MCITP, Office 365 Certifications (preferred)
  • Call Center IT Support experience (preferred)
  • Understands the basics of AI and automation used in IT support
  • Knows how AI can help with tasks like auto-assigning tickets, chat-based support, and spotting system issues early

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