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Client Success Specialist

2 weeks ago

Islamabad, Islamabad, Pakistan Edge Full time
About the Role

We're looking for an experienced Account Management Professional to lead our customer success efforts at Edge. In this role, you'll be responsible for building and maintaining strong relationships with our customers, driving revenue growth, and delivering exceptional customer experiences.

Your key responsibilities will include managing a portfolio of customers, analyzing customer health metrics, and developing targeted outreach strategies to promote cross-selling and upselling initiatives.

Key Accountabilities
  • Develop and execute account plans to drive customer growth and retention.
  • Analyze customer health metrics and develop data-driven plans to mitigate risks and capitalize on growth opportunities.
  • Build and maintain strong relationships with customers and internal stakeholders, ensuring alignment with broader business objectives.

You'll work closely with our sales, marketing, and product teams to ensure seamless execution of customer success initiatives.

Requirements
  • Proven track record of driving customer growth and retention in a similar role.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and internal stakeholders.
  • Strong analytical and problem-solving skills, with experience working with customer health metrics and data analysis tools.
  • Ability to work in a fast-paced environment, prioritizing multiple tasks and meeting deadlines.