Transformative Digital Leadership Role

3 days ago

Karachi, Sindh, Pakistan beBeeDigital Full time 7,000,000 - 8,000,000

We are seeking an experienced leader to spearhead the evolution of our digital touchpoints. This is a high-impact role focused on transforming customer experiences through intuitive design, modern technology, and seamless user journeys.

Key Responsibilities:

  • Develop and implement a comprehensive digital channels strategy across mobile apps, web platforms, and emerging digital interfaces.
  • Drive the design, development, and continuous improvement of customer-facing digital platforms.
  • Lead a cross-functional team in an agile environment, comprising software engineers, QA, UX/UI designers, and Scrum teams.
  • Collaborate with product, technology, marketing, and customer experience teams to ensure digital offerings align with customer expectations and business objectives.
  • Champion digital innovation, integrating new technologies and customer journey enhancements that improve engagement, acquisition, and retention.
  • Ensure high standards of security, performance, scalability, and compliance across all digital channels.
  • Utilize data and analytics to optimize digital channel performance and drive continuous improvement.

Ideal Candidate Profile:

  • 12+ years of experience in building and scaling digital platforms in the banking or technology sector, with at least 5 years in a leadership role.
  • Proven track record of successfully launching and managing banking apps and websites with strong adoption and customer satisfaction metrics.
  • Deep understanding of digital customer journey mapping, UX principles, and omnichannel customer engagement.
  • Technically savvy – able to engage in discussions with architects, developers, and digital product owners.
  • Strong understanding of agile delivery methodologies; hands-on experience leading agile teams.
  • Strategic thinker with a bias for execution and an eye for detail.
  • Experience working with high-performing agile squads, integrating DevOps, design thinking, and product innovation.

This role offers the opportunity to lead transformative change and shape the future of our digital presence. If you have a passion for innovation and a proven track record of success, we encourage you to apply.

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