Client Relationship Expert

3 days ago

Islamabad, Islamabad, Pakistan beBeeCustomerSupport Full time 450,000 - 600,000
Job Summary

We are seeking a skilled Customer Relationship Specialist to provide exceptional support and problem resolution to our end-users.

Main Responsibilities:
  • Client Support: Provide clear communication, navigate complex issues, and offer alternative solutions to retain customer loyalty.
  • Process Management: Follow established processes and procedures, identify and escalate priority issues according to client specifications.
  • Transaction Processing: Process and record call transactions accurately using computer software.
  • Solution Offering: Offer alternative solutions to retain customers' business.
  • Communication: Communicate effectively with clients in a professional manner.
  • Knowledge Update: Stay current with system information, changes, and updates.
Key Qualifications:
  • Language Skills: Excellent verbal and written English skills.
  • Typing and Grammar: Proficiency in typing and grammar.
  • Software Knowledge: Knowledge of relevant software applications and equipment.
  • Customer Service: Strong customer service principles and practices.
  • Teamwork: Ability to work collaboratively as part of a team.
  • Multitasking: Multi-tasking capabilities and ability to remain calm under pressure.
Benefits:
  • Professional Growth: Opportunities for career advancement and professional development.
  • Collaborative Environment: Work in a dynamic and collaborative environment.
  • Competitive Compensation: Competitive salary and benefits package.

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