Customer Relationship Management Expert

22 hours ago

Islamabad, Islamabad, Pakistan beBeeCRM Full time
Job Title: CRM Specialist

A remote role requiring a 22 to 24 inch monitor with HDMI cable, table, chair and quiet place to work.

This role entails working hours of Monday to Friday: 9 AM to 6 PM BST and Saturday: 10 AM to 3 PM BST.

We are an IT recruitment agency providing contract, temporary, and permanent placements using experts in various sectors. Our team has over two decades of expertise in the digital technology sector and connects top talent with global opportunities across industries, roles, salaries, and locations.

We provide a rigorous curriculum covering cybersecurity, Cloud computing, Data analytics, Coding, Project Management, DevOps, AI/ML, and more. This helps career changers gain vital digital skills in just four weeks. We offer extensive resources, real-world projects, mentorship from industry experts, and flexible schedules.

About this Role

This is for a CRM Specialist with expertise in Microsoft Dynamics 365 CRM to manage, optimize, and enhance our customer relationship management system.

Key Responsibilities:
  • CRM Administration: Manage and configure Microsoft Dynamics 365 CRM, including workflows, customizations, dashboards, and reporting.
  • Process Optimization: Analyze business processes and recommend improvements using CRM automation, integration, and customization.
  • User Support & Training: Provide technical support, troubleshooting, and training for CRM users.
  • Data Management: Ensure data integrity, accuracy, and security by implementing best practices in CRM data governance.
  • Customization & Development: Work with developers to enhance CRM functionality using PowerApps, Power Automate, and custom scripts.
  • Integration: Integrate Microsoft Dynamics 365 with other business applications such as ERP, marketing automation tools, and third-party APIs.
  • Reporting & Analytics: Generate insightful reports and dashboards to support business decision-making.
  • Compliance & Security: Ensure CRM configurations comply with data privacy and security regulations.
Requirements:
  • Bachelor's degree in computer science, Information Technology, Business Administration, or a related field.
  • 2 years of hands-on experience with Microsoft Dynamics 365 CRM.
  • Soft Skills:
    • Strong analytical and problem-solving skills.
    • Excellent communication and stakeholder management abilities.
    • Ability to work independently and collaborate with cross-functional teams.

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