
Successful Client Relationship Manager
4 days ago
We are seeking a Client Success Executive to cultivate and maintain strong relationships with clients as their primary point of contact.
Job DescriptionKey Responsibilities:
- Schedule regular one-on-one meetings to deepen engagement and understanding of client objectives.
- Collaborate across departments to develop tailored success strategies for individual clients.
- Identify opportunities for product/service enhancements to better meet client needs and goals.
- Issue Resolution addresses client concerns promptly and effectively, ensuring timely resolution of issues.
- Escalate critical issues when necessary and follow up to ensure client satisfaction.
- Renewals and expansion monitor client usage metrics to identify contract renewal and expansion opportunities.
- Work independently and collaboratively with sales teams to drive contract renewals and explore and upsell opportunities.
- Client advocacy and feedback: Act as a client advocate within the organization, representing their interests and priorities.
- Gather and relay client feedback to inform product development and improve overall client experience.
- Strong communication and interpersonal skills
- Strong knowledge of successful client success strategies
- Proficiency in English communication and engaging clients effectively
- Familiarity with client relationships
- Exceptional communication skills, particularly in engaging and retaining clients
- Proven ability to multitask, work independently, and collaborate within a team environment
- Results-driven with a focus on client feedback and process improvement
- Casual leaves
- Paternity Leaves
- Maternity Leaves
- Medical Health Insurance
- Bi-Annual Reviews
- A growth mindset through the help of experienced and helpful Mentors
- A Dynamic Environment where we encourage initiatives, promote agility, and create a work/life balance
- Market competitive compensation based on your professional qualifications and skill set
- As an Equal Employment Opportunity Provider
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