Senior Customer Experience Lead

6 hours ago


Lahore, Punjab, Pakistan Wasko International Full time
About the Senior Customer Experience Lead Role

We are seeking an experienced and results-driven Senior Customer Experience Lead to join our call center team. In this role, you will be responsible for leading a team of customer service representatives, analyzing performance metrics, and implementing process improvements to ensure consistently high-quality interactions with customers.

The ideal candidate will have a proven track record of success as a call center supervisor, with strong leadership and people management skills. They will also possess excellent communication and interpersonal abilities, as well as analytical thinking and problem-solving skills.

This is an exciting opportunity to work closely with our clients to understand their unique requirements and develop strategies to meet and exceed their expectations. You will also be responsible for ensuring compliance with industry regulations and company policies.



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