Customer Service Team Manager

6 hours ago


Lahore, Punjab, Pakistan Sybrid Lahore Full time
Job Title: Team Lead/Supervisor

As a team lead/supervisor at Sybrid Lahore, you will play a critical role in driving business success by overseeing the operations of our domestic campaign and leading a team of customer service representatives. If you are a motivated and results-driven individual with a passion for leading teams, we invite you to apply for this exciting opportunity.

Key Responsibilities:

  1. Team Management:
    • Develop and implement strategies to improve team performance and achieve business objectives.
    • Build and maintain strong relationships with team members, management, and other departments.
  2. Performance Monitoring:
    • Analyze data and identify areas for improvement in team performance.
    • Develop and implement corrective actions to address performance gaps.
  3. Training and Development:
    • Design and deliver training programs to enhance team skills and knowledge.
    • Coordinate with the training department to provide necessary training sessions.
  4. Operational Efficiency:
    • Optimize workflows and processes to improve operational efficiency.
    • Address and resolve operational issues promptly to minimize downtime and disruptions.


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