
Corporate Learning Facilitator
1 week ago
About the Role
We're looking for a skilled Corporate Learning Facilitator to deliver high-impact training and professional learning experiences. This role combines facilitation, program management, instructional refinement, and support to meet evolving business needs.
Key Responsibilities
Front-End (Learner-Facing)
- Conduct live virtual webinars and interactive training sessions on systems, processes, workflows, and soft skills.
- Facilitate role-specific onboarding, orientation, and customer-specific training for new hires.
- Lead live call-handling and patient interaction simulations.
- Deliver professional learning aligned with adult learning principles.
- Conduct one-on-one check-ins to track progress and offer personalized coaching.
- Respond promptly to learner and stakeholder queries.
- Provide actionable feedback for continuous improvement.
- Partner with Talent Development team to resolve performance issues and risk cases.
- Maintain open, consistent communication and proactive follow-ups with learners.
Back-End (Operational & Development)
- Support learners in navigating certification requirements and training pathways.
- Assign relevant resources based on job role or customer-specific needs.
- Maintain accurate training records, track performance, and analyze feedback for trends.
- Identify skill gaps and implement training interventions.
- Collaborate with the Talent Development team to enhance modules, materials, and delivery.
- Leverage technology, AI tools, and healthcare platforms.
- Manage scheduling, reminders, attendance, and documentation for all sessions.
- Report training outcomes and issues to stakeholders.
Qualifications
You must have:
- A Bachelor's degree.
- 3–5+ years' experience in talent development, training delivery, facilitation, or related roles.
- A solid understanding of U.S. healthcare workflows and compliance standards.
- Strong facilitation, presentation, and communication skills.
- Excellent interpersonal, problem-solving, and time-management abilities.
- Proficiency with Zoom, Google Workspace, Microsoft Office, and learning management systems.
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