Client-Facing Professional

1 week ago

Islamabad, Islamabad, Pakistan beBeeClientSupport Full time 3,000,000 - 4,000,000
About Our Role

We are seeking an experienced professional to join our team in a client-facing position. This role involves providing product training and advisory services to investor relations teams at publicly traded companies.

Your Key Responsibilities

  • Become an expert in corporate workflow solutions and provide ongoing support to clients.
  • Offer exceptional first-level phone and email support for corporate clients, maintaining strong customer relationships along the way.
  • Assist clients with login assistance, higher severity projects, and queries, ensuring seamless software solution delivery.
  • Troubleshoot issues via Microsoft Teams and assist client engagement advisors to drive business outcomes.
  • Own inbound client queries and conduct basic product demonstrations to showcase value propositions.
  • Liaise with product teams regarding bugs and forthcoming enhancements to continuously improve service offerings.
  • Collaborate with internal teams to deliver marketing materials and update knowledge base tools to enhance the overall client experience.

Requirements and Qualifications

  • 12-hour workday (EST) on 7 days a week basis to meet client demands.
  • Bachelor's degree in finance or economics is required; relevant field experience preferred.
  • Fresher candidates with up to 6 months of experience in client-facing roles are encouraged to apply.
  • Fluency in verbal and written English; knowledge of other foreign languages is a plus.
  • Experience in finance, investor relations, and software support is desirable.
  • International working environment experience is highly valued.
  • Proficient in MS Word, Excel, and Internet applications.
  • Excellent interpersonal skills and phone/email presence.
  • Able to understand business and technical client needs.
  • Great listening skills and responsiveness.
  • Personal initiative and ability to prioritize and multitask.

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