Customer Experience Professional

1 week ago


Saddar Town, Pakistan ibex Full time
Job Overview:

Ibex delivers innovative business process outsourcing (BPO), smart digital marketing, online acquisition technology, and end-to-end customer engagement solutions to help companies acquire, engage, and retain valuable customers.

The company operates a global CX delivery center model consisting of 35 operations facilities around the world, while deploying next-generation technology to drive superior customer experiences for many of the world's leading companies across retail, e-commerce, healthcare, fintech, utilities, and logistics.

We are seeking a talented Senior Customer Support Specialist to assist our U.S.-based client's customers with their queries/concerns and provide accurate resolutions as per defined processes via call. The ideal candidate will have excellent communication skills, be able to convey interest in each customer through courtesy, attention, and a friendly image.

Key Responsibilities:
  1. Deliver exceptional customer experiences as measured by performance objectives and in accordance with core values.
  2. Assist customers with items purchased through the e-commerce website.
  3. Provide alternatives to unavailable products/items on the e-commerce website.
  4. Follow standard processes and procedures when providing resolutions.
  5. Stay up to date with system information, process changes, and future updates.
  6. Must be able to overcome objections and handle customer pushbacks effectively.
Why Work at Ibex?

We offer an opportunity to work in a dynamic environment where you can give your best effort, improve your skills, and empathize with customers. We value superb English communication skills with a U.S. or UK accent, and require candidates to convey messages in a friendly, accurate, and jargon-free way.

We prioritize great work from great people who deserve appreciation and rewards. Our goal is to create a team that adds value to our organization.

What You Can Expect:

After applying, sit back and relax while we review your application. We will contact you within 3 working days for initial screening.



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