Customer Experience and Support Manager

- Measure CX at all customer touch points of the company, including stores, the company's website, social media, and e-commerce.- Analyze the data gathered (feedback, complaints, etc.) and identify opportunities to further increase CX at all touch points.- Present findings to respective departments and management on a weekly/monthly basis.- Inspire and...

Join our dynamic team at Softech Microsystems as a Deputy Manager Support and take on a challenging and rewarding role that requires strong customer service skills, attention to detail, and effective problem-solving abilities.Job Summary:This is a full-time position that involves handling customer inquiries, resolving issues, and collaborating with the...

Manager Customer Support Department Softech Microsystems, Pakistan Responsibilities:Answering questions and providing assistance to potential and current customersScheduling routing as per clients' requirements/complaints on a daily basisCoordinating and properly answering clients via e-mail regarding complaintsResponsible for maintaining Daily Reports of...

Job Title: Sales Service ManagerWe are looking for a highly motivated and experienced Sales Service Manager to join our team at Hoora Pharma. The successful candidate will have a proven track record of success in sales and marketing roles and will be responsible for developing and implementing sales strategies to achieve business objectives.About the...

At Bachaa Party, we're committed to delivering exceptional customer experiences across all touchpoints. We're seeking a highly skilled Customer Experience Manager Lead to join our team.Job ResponsibilitiesMeasure and analyze customer feedback and complaints from various channels, including our website, social media, and e-commerce platforms.Identify...

Sales And Customer Support Manager Car Junction Ltd, Pakistan Manage the CSR team, including:Sales guidance and techniquesInteractions with customersReportingTraining and performance improvement of CSRsJob SpecificationRequired qualifications:Sales & MarketingExcellent proficiency in EnglishProficiency in computing and MS OfficeTarget orientedLeadership...

OverviewThe Email & Chat Support Champion role within the Operations department at ibex involves assisting U.S.-based clients' customers with their queries and concerns via email and/or chat.

Job DescriptionWe are seeking an experienced professional to fill the role of Customer Support Team Lead at Softech Microsystems. As a key member of our support team, you will be responsible for leading our customer service efforts and ensuring that we provide exceptional service to our clients.Main Responsibilities:Develop and implement effective customer...

Job Overview:Ibex delivers innovative business process outsourcing (BPO), smart digital marketing, online acquisition technology, and end-to-end customer engagement solutions to help companies acquire, engage, and retain valuable customers.The company operates a global CX delivery center model consisting of 35 operations facilities around the world, while...

Specialist Customer Sales And SupportThis is an exciting opportunity to join LearningCert, a reputable organization in Pakistan, as a specialist customer sales and support professional.Responsibilities:Understand our services offered by LearningCert, the competition, company's unique selling propositions, and the target market.Identify potential...

Sales RepresentativeThis position requires a sales representative to promote our services and build relationships with potential customers.Key Accountabilities:To identify and pursue new business opportunities.To communicate effectively with customers and address their concerns.To work closely with the marketing team to develop targeted sales campaigns.To...

Job Title: Customer Support Team LeadAbout the RoleWe are seeking an experienced Customer Support Team Lead to join our team at Jagah Online. As a key member of our customer support department, you will be responsible for leading a team of call centre executives and ensuring that they provide exceptional customer service.Key Responsibilities:Provide guidance...

Specialist Customer Sales And Support LearningCert, Pakistan Minimum Qualifications:Bachelor's degree from any reputable university.Responsibilities:Understand the services offered by LearningCert, the competition, company's unique selling propositions, and the target market.Identify potential customers/prospects and reach them via appropriate...

About the RoleThe Support Operations Manager will play a critical role in ensuring the smooth operation of our customer support function. This individual will be responsible for developing and implementing processes to optimize efficiency and effectiveness.Key Responsibilities:Design and implement process improvements to enhance customer experience and...

Job DescriptionWe are looking for highly skilled Customer Service Agents to join our team as Booking and Retention Specialists. The successful candidate will be responsible for managing and booking large volumes of inbound and outbound calls, communicating effectively with customers and colleagues, and collaborating with the team to optimize engineer routes...

Job DescriptionA challenging opportunity has arisen for a skilled Call Center Manager to join our team at Verticity (Pvt) Ltd. in Karachi, Pakistan. As a key member of our organization, you will be responsible for the daily management of our call centre.Main Responsibilities:Day-to-Day Operations ManagementPerformance Target Setting and AchievementChange...

We are seeking a seasoned Executive Support and Growth Manager to join our team at AlHuda Center of Islamic Banking and Economics. In this role, you will be responsible for supporting senior executives and driving business growth through strategic planning and implementation.The ideal candidate will have significant executive support experience, strong...

Telesales Executive Job DescriptionThis is an exciting opportunity to join our team as a Telesales Executive. In this role, you will be responsible for generating new business leads, building relationships with existing clients, and driving sales growth through effective communication and customer service.Key ResponsibilitiesIdentify and pursue new business...

Job Description: GE Solucions is looking for a dedicated Customer Support and Ticket Handling Specialist to join our team and provide exceptional support to patients and internal departments.Job Title: Customer Support and Ticket Handling SpecialistJob Description:This role involves answering calls, emails, faxes, voicemails, and tickets from patients and...

Customer Service ManagerWe are seeking a highly skilled Customer Service Manager to join our team at Teknika Corporation of Pakistan. As a Customer Service Manager, you will play a key role in ensuring that our organisation meets the needs of our customers.Key Responsibilities:Develop and implement a customer service policy that aligns with our...