Customer Experience Manager Lead

- Measure CX at all customer touch points of the company, including stores, the company's website, social media, and e-commerce.- Analyze the data gathered (feedback, complaints, etc.) and identify opportunities to further increase CX at all touch points.- Present findings to respective departments and management on a weekly/monthly basis.- Inspire and...

Job Title: Sales Service ManagerWe are looking for a highly motivated and experienced Sales Service Manager to join our team at Hoora Pharma. The successful candidate will have a proven track record of success in sales and marketing roles and will be responsible for developing and implementing sales strategies to achieve business objectives.About the...

Job SummaryWe are seeking a highly skilled Contact Centre Team Manager to join our team at Sybrid (Pvt) Ltd.As a key member of our Contact Centre, you will be responsible for overseeing the day-to-day operations of our technical support team, ensuring exceptional service levels, and driving continuous improvement in response times and resolution rates.You...

Job DescriptionA challenging opportunity has arisen for a skilled Call Center Manager to join our team at Verticity (Pvt) Ltd. in Karachi, Pakistan. As a key member of our organization, you will be responsible for the daily management of our call centre.Main Responsibilities:Day-to-Day Operations ManagementPerformance Target Setting and AchievementChange...

Job Overview:Ibex delivers innovative business process outsourcing (BPO), smart digital marketing, online acquisition technology, and end-to-end customer engagement solutions to help companies acquire, engage, and retain valuable customers.The company operates a global CX delivery center model consisting of 35 operations facilities around the world, while...

Sales RepresentativeThis position requires a sales representative to promote our services and build relationships with potential customers.Key Accountabilities:To identify and pursue new business opportunities.To communicate effectively with customers and address their concerns.To work closely with the marketing team to develop targeted sales campaigns.To...

We are looking for a Customer Services Lead for our chemical industry client based in Karachi.Requirements:Graduation, preferably in business and/or supply chain.4 to 5 years of relevant experience.Experience in customer service, supply chain, sales, and managing a team of about 8 Customer Service Officers (CSOs) for at least a year preferred.Provide...

OverviewThe Email & Chat Support Champion role within the Operations department at ibex involves assisting U.S.-based clients' customers with their queries and concerns via email and/or chat.

Job DescriptionWe are seeking an experienced professional to fill the role of Customer Support Team Lead at Softech Microsystems. As a key member of our support team, you will be responsible for leading our customer service efforts and ensuring that we provide exceptional service to our clients.Main Responsibilities:Develop and implement effective customer...

Job SummaryKomkonsult is seeking a Team Lead - Customer Projects to oversee the delivery of our customer projects. The successful candidate will have a proven track record of success in project management, customer relationship building, and team leadership.Key Responsibilities:Project planning and executionCustomer relationship managementResource allocation...

About the RoleThe Customer Service Lead will be responsible for analyzing and resolving service issues, informing management about complex client issues, and maintaining a client-focused environment within the team.The ideal candidate will ensure compliance with company policies and procedures, identify and develop new business opportunities, and utilize...

Job Title: Customer Support Team LeadAbout the RoleWe are seeking an experienced Customer Support Team Lead to join our team at Jagah Online. As a key member of our customer support department, you will be responsible for leading a team of call centre executives and ensuring that they provide exceptional customer service.Key Responsibilities:Provide guidance...

Bachaa Party is dedicated to creating exceptional customer experiences across all touchpoints. To achieve this goal, we're seeking an experienced Senior Customer Advocate to lead our CX team.ResponsibilitiesAnalyze customer feedback and complaints to identify areas for improvement.Presentation of findings to relevant departments and management to inform...

Job OverviewWe are seeking a highly skilled Sales Growth and Customer Experience Specialist to join our team at Access Communication Solution.This role involves developing and implementing strategies to drive sales growth, improving customer satisfaction, and identifying new business opportunities. The successful candidate will have excellent communication...

About Us:HUMAN RESOURCE DIVERSITY is a dynamic and fast-paced organization committed to delivering exceptional customer experiences.We value diversity and inclusivity in our workplace and strive to create a welcoming environment for all employees and customers.Job Summary:We are looking for a skilled Customer Service Director to join our team and drive...

Customer Service ManagerWe are seeking a highly skilled Customer Service Manager to join our team at Teknika Corporation of Pakistan. As a Customer Service Manager, you will play a key role in ensuring that our organisation meets the needs of our customers.Key Responsibilities:Develop and implement a customer service policy that aligns with our...

Company Overview:At Human Resource Diversity, we pride ourselves on fostering a culture of exceptional customer service.Our team is dedicated to providing unparalleled dining experiences that exceed our customers' expectations.We are seeking a talented individual to lead our customer service department and drive business growth through outstanding client...

Manager Customer Support Department Softech Microsystems, Pakistan Responsibilities:Answering questions and providing assistance to potential and current customersScheduling routing as per clients' requirements/complaints on a daily basisCoordinating and properly answering clients via e-mail regarding complaintsResponsible for maintaining Daily Reports of...

Custom Applications Manager Hambra Consulting, Pakistan Reports to the Program Director. Coordinates all custom IT projects and ensures company resources are utilized appropriately. Compiles project status reports, coordinates project schedules, manages project meetings, and identifies and resolves technical problems. Identifies and analyzes systems...

Paracha Trades is a dynamic company seeking an experienced Operations Manager to lead our customs clearance team.Job SummaryThe ideal candidate will possess excellent leadership skills, strong communication abilities, and experience in customs clearance processes.Key ResponsibilitiesOversee office operations, including staff management and record...