Customer Experience Manager

- Measure CX at all customer touch points of the company, including stores, the company's website, social media, and e-commerce.- Analyze the data gathered (feedback, complaints, etc.) and identify opportunities to further increase CX at all touch points.- Present findings to respective departments and management on a weekly/monthly basis.- Inspire and...

At Bachaa Party, we're committed to delivering exceptional customer experiences across all touchpoints. We're seeking a highly skilled Customer Experience Manager Lead to join our team.Job ResponsibilitiesMeasure and analyze customer feedback and complaints from various channels, including our website, social media, and e-commerce platforms.Identify...

Job SummaryWe are seeking a highly skilled Contact Centre Team Manager to join our team at Sybrid (Pvt) Ltd.As a key member of our Contact Centre, you will be responsible for overseeing the day-to-day operations of our technical support team, ensuring exceptional service levels, and driving continuous improvement in response times and resolution rates.You...

Sales RepresentativeThis position requires a sales representative to promote our services and build relationships with potential customers.Key Accountabilities:To identify and pursue new business opportunities.To communicate effectively with customers and address their concerns.To work closely with the marketing team to develop targeted sales campaigns.To...

Job Overview:Ibex delivers innovative business process outsourcing (BPO), smart digital marketing, online acquisition technology, and end-to-end customer engagement solutions to help companies acquire, engage, and retain valuable customers.The company operates a global CX delivery center model consisting of 35 operations facilities around the world, while...

Job DescriptionA challenging opportunity has arisen for a skilled Call Center Manager to join our team at Verticity (Pvt) Ltd. in Karachi, Pakistan. As a key member of our organization, you will be responsible for the daily management of our call centre.Main Responsibilities:Day-to-Day Operations ManagementPerformance Target Setting and AchievementChange...

OverviewThe Email & Chat Support Champion role within the Operations department at ibex involves assisting U.S.-based clients' customers with their queries and concerns via email and/or chat.

Job OverviewWe are seeking a highly skilled Sales Growth and Customer Experience Specialist to join our team at Access Communication Solution.This role involves developing and implementing strategies to drive sales growth, improving customer satisfaction, and identifying new business opportunities. The successful candidate will have excellent communication...

About Us:HUMAN RESOURCE DIVERSITY is a dynamic and fast-paced organization committed to delivering exceptional customer experiences.We value diversity and inclusivity in our workplace and strive to create a welcoming environment for all employees and customers.Job Summary:We are looking for a skilled Customer Service Director to join our team and drive...

Customer Service ManagerWe are seeking a highly skilled Customer Service Manager to join our team at Teknika Corporation of Pakistan. As a Customer Service Manager, you will play a key role in ensuring that our organisation meets the needs of our customers.Key Responsibilities:Develop and implement a customer service policy that aligns with our...

Custom Applications Manager Hambra Consulting, Pakistan Reports to the Program Director. Coordinates all custom IT projects and ensures company resources are utilized appropriately. Compiles project status reports, coordinates project schedules, manages project meetings, and identifies and resolves technical problems. Identifies and analyzes systems...

Bachaa Party is dedicated to creating exceptional customer experiences across all touchpoints. To achieve this goal, we're seeking an experienced Senior Customer Advocate to lead our CX team.ResponsibilitiesAnalyze customer feedback and complaints to identify areas for improvement.Presentation of findings to relevant departments and management to inform...

Perform and implement all custom clearance activities such as following up on incoming shipments, document transactions, and day-to-day related activities in accordance with the objectives, policies, and procedures.Participate in implementing the anticipated plans and programs as per the set goals to ensure internal work development and productivity...

Softech Microsystems is a dynamic organization based in Karachi, Pakistan. We're committed to delivering exceptional customer experiences and building long-lasting relationships with our clients. As a Deputy Manager Support at Softech Microsystems, you'll play a vital role in achieving this goal.About Us:Our company values innovation, teamwork, and customer...

Join our dynamic team at Softech Microsystems as a Deputy Manager Support and take on a challenging and rewarding role that requires strong customer service skills, attention to detail, and effective problem-solving abilities.Job Summary:This is a full-time position that involves handling customer inquiries, resolving issues, and collaborating with the...

At Hambra Consulting, we are seeking a highly skilled Project Manager for Custom Solutions. In this role, you will be responsible for coordinating all custom IT projects and ensuring company resources are utilized effectively.Key Responsibilities:Compile project status reports to track progress and identify areas for improvement.Coordinate project schedules...

Manager Customer Support Department Softech Microsystems, Pakistan Responsibilities:Answering questions and providing assistance to potential and current customersScheduling routing as per clients' requirements/complaints on a daily basisCoordinating and properly answering clients via e-mail regarding complaintsResponsible for maintaining Daily Reports of...

About the RoleThis Senior Account Executive position offers a unique opportunity to join QuickStart Technologies Inc. as a strategic partner in driving sales growth.As a Senior Account Executive, you will be responsible for developing and executing sales strategies to meet and exceed sales targets.You will also be expected to build and maintain strong...

Sales And Customer Support Manager Car Junction Ltd, Pakistan Manage the CSR team, including:Sales guidance and techniquesInteractions with customersReportingTraining and performance improvement of CSRsJob SpecificationRequired qualifications:Sales & MarketingExcellent proficiency in EnglishProficiency in computing and MS OfficeTarget orientedLeadership...

We're searching for a talented CX Expert and Team Leader to join our team at Bachaa Party. In this role, you'll be responsible for driving customer satisfaction through effective analysis and presentation of customer feedback.Key ResponsibilitiesMeasure and analyze customer feedback and complaints from various channels.Presentation of findings to relevant...