Customer Relationship Development Specialist

3 days ago

Lahore, Punjab, Pakistan beBeeCustomerService Full time 96,000 - 1,072,000

Job Overview

At Edge, we are committed to connecting exceptional talent with exciting opportunities in the healthcare field.

We are seeking a skilled professional to foster client relationships by delivering timely and precise communication to US-based customers via verbal and written channels.

This role involves providing prompt resolution for quotes, claims, e-signatures, billing, and other policy requests.

Liaising with external entities to maintain an exceptional customer experience is also a key responsibility.

The ideal candidate will possess strong interpersonal skills, be able to work effectively in a team environment, and have a passion for delivering exceptional customer service.

Key Responsibilities:

  • Foster Client Relationships: Build and maintain strong relationships with clients through effective communication and issue resolution.
  • Provide Prompt Resolution: Address client inquiries and resolve issues in a timely and efficient manner.
  • Liaise with External Entities: Collaborate with external partners to ensure seamless customer experiences.
  • Maintain Customer Files: Record all transactions and customer interactions in the CRM system.
  • Proactively Identify and Address Customer Needs: Anticipate and meet the needs of clients to enhance overall satisfaction.

Requirements:

  • Minimum Qualifications: Bachelor's degree in Business, Economics or Humanities.
  • Experience: At least 2 years of Commercial lines, Personal Lines, Customer Service and Sales experience.
  • Digital Tool Proficiency: Proficient in Google Workspace, MS Office, and Zoom.
  • Technical Requirements: Minimum internet speed of 40 MBPS fiber connection and 4G portable internet as a backup.
  • Equipment: Laptop and headset for training at Edge Edu.

Benefits:

  • Competitive Salary: Starting salary of $750/month.
  • Paid Time Off: Generous paid time off and parental leave policies.
  • Health and Life Insurance: Comprehensive health and life insurance coverage.
  • Tech Equipment: Provide employees with state-of-the-art technology upon placement.
  • Ongoing Learning: Opportunities for continuous learning and development through Edge Edu.

Our Hiring Process:

  • Application Review: Our team carefully evaluates all candidates to ensure a good fit.
  • Skill Assessment: Shortlisted candidates undergo an online assessment to gauge their skills and communication expertise.
  • Training Program: Candidates participate in a comprehensive 5-week training program to upskill and prepare for the role.
  • Client Interviews: Finalists participate in customer interviews to showcase their skills and align with specific client needs.
  • Final Selection: Once there's a good match, you'll join the Edge Global Talent Community.

Why Join Us?

We are committed to fostering an inclusive and innovative environment where our employees can thrive. We offer competitive compensation packages, comprehensive benefits, and opportunities for professional growth and development.

Our core values include embracing challenges, building for everyone, acting boldly with confidence, continuous learning, and building trust.

Edge is proud to be an equal-opportunity employer. We are committed to fostering a diverse and inclusive work environment.

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