Customer Relationship Coordinator

3 days ago


Lahore, Punjab, Pakistan beBeeCommunications Full time 1,500,000 - 2,500,000

Job Title: Relationship Officer

Key Responsibilities:
  • Manage and support Relationship Managers/Senior Relationship Managers in maintaining strong customer relationships.
  • Ensure credit limits meet client needs with adequate security coverage, minimizing resubmissions for corrections.
  • Respond promptly to queries from Credit Risk within one day.
  • Streamline shariah compliance processes parallel to CLP approval.
  • Ensure zero exceptions in the Customer Account Dashboard generated fortnightly report.
  • Convert advances into financing on time, managing customer accounts efficiently.
  • Issue clean Digital Account Certificates for all clients, scrutinizing transactions for proper fund utilization.
  • Maintain regular communication with customers through at least two physical calls per week.
  • Conduct market checks for asset-based customers via supply chain once a month.
  • Resolve customer complaints within three working days.
  • Comply with trade-based money laundering regulations, prudential guidelines, and bank credit policies.
  • Address audit exceptions within 15 days of identification.
  • Update Management Information System for timely adjustments of transactions, avoiding overdue accounts.
Required Skills and Qualifications:

Effective communication, negotiation, and problem-solving skills are essential. Strong analytical and organizational abilities, with attention to detail and ability to prioritize tasks.

Benefits:

Opportunity to develop career in a dynamic environment with opportunities for growth and professional development.

Others:

Competitive compensation package and comprehensive benefits.



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