Customer Experience Technical Lead
1 day ago
Motive empowers operational teams with tools to enhance work safety, productivity, and profitability. For the first time, safety, operations, and finance teams can manage drivers, vehicles, equipment, and fleet-related expenses in a single system.
This platform combines industry-leading AI with complete visibility and control, significantly reducing manual workloads by automating and simplifying tasks.
About the RoleWe are seeking an experienced Support Engineer to provide exceptional service, technical support, and executive-level communications to our customers.
Key Responsibilities- Provide technical point of contact for Enterprise Accounts.
- Owning or orchestrating case resolution, building strong partnerships, and delivering unparalleled support experience.
- Taking end-to-end ownership of assigned customer issues, including initial troubleshooting, root cause identification, and issue resolution.
- Minimum 1.5+ years of experience in Customer Support and technical support.
- Strong analytical and problem-solving skills with the ability to manage critical and complex issues in high-pressure environments.
- Excellent troubleshooting skills leveraging log parsing, SQL, scripting languages, and code review where needed.
- Familiarity with advanced troubleshooting techniques that utilize APIs, Python, Data Dog, SQL etc.
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