Lead Technical Support Specialist

1 day ago

GulshaneIqbal Town, Pakistan beBeetechnical Full time 800,000 - 1,200,000
Technical Support Professional

We are seeking a highly skilled Technical Support Professional to join our team. As a key member of our support team, you will be responsible for managing, tracking, diagnosing, and resolving technical issues for our customers.

Your primary goal will be to exceed customer expectations in terms of quality, timeliness, documentation, resolution, and customer experience. This will involve investigating the source of errors/bugs using available data and tools, reporting inconsistencies and bugs to the engineering team through Jira, and assessing the impact and prevalence of issues by analyzing data to determine the root cause.

You will also be responsible for utilizing tools developed by the engineering team to modify erroneous user/driver data for resolving technical support issues, providing constructive feedback to Tier 1 agents for training purposes, and assisting with technical questions. Additionally, you will build trusting relationships with customers by communicating openly and interactively over phone, chat, and email.

Requirements
  • 2-3 years of experience in Customer Support, technical support, or software development, preferably customer-facing roles.
  • Bachelor's Degree in Computer Science/Engineering or equivalent practical experience.
  • Familiarity with the software development process and tools for a SAAS-based product.
  • Candidate must possess technical knowledge/troubleshooting skills and a willingness to learn and excel.
  • Candidate should be able to perform an in-depth root cause analysis.
  • Basic knowledge of SQL and Python is a plus.

  • Technical Support Specialist

    11 hours ago

    Gulshan-e-Iqbal Town, Pakistan beBeesupport Full time 960,000 - 1,200,000

    Job SummaryWe are seeking a highly skilled Technical Support Specialist to join our remote team. As a key member of our support staff, you will be responsible for providing top-notch technical assistance to our clients.Your primary goal will be to troubleshoot and resolve issues related to Microsoft 365, email, Windows, and common SaaS tools. You will also...

  • Technical Support Specialist

    11 hours ago

    Gulshan-e-Iqbal Town, Pakistan beBeeCustomerService Full time $45,000 - $60,000

    Job TitleWe are seeking a skilled professional to fill the role of Technical Support Specialist. This individual will be responsible for delivering exceptional customer service and coordinating with suppliers to meet customer demands.This position requires strong communication skills, both written and verbal.The ideal candidate will have experience in order...

  • Technical Support Specialist

    1 day ago

    Gulshan-e-Iqbal Town, Pakistan beBeeSupport Full time $60,000 - $80,000

    Job Title: Technical Support SpecialistTechincal Support Specialists are the backbone of our customer support team. They act as a point of contact for customers, responding to their inquiries and resolving issues in a timely manner. Key Responsibilities: Diagnose and resolve technical issues over phone, email or chat.Collaborate with cross-functional teams...

  • Designated Technical Support Expertise Lead

    1 day ago

    Gulshan-e-Iqbal Town, Pakistan beBeeSupport Full time $90,000 - $120,000

    Technical Support ProfessionalMotive provides cutting-edge technology solutions to empower the people who run physical operations. Our platform offers complete visibility and control, reducing manual workloads by automating and simplifying tasks.We serve a large customer base – from Fortune 500 enterprises to small businesses – across various...

  • Java Technical Support Lead

    1 day ago

    Gulshan-e-Iqbal Town, Pakistan beBeeTechnical Full time $28,000 - $35,500

    Job OverviewWe are looking for a Technical Support Expert to lead our Incident Response Team and oversee all support operations.This leadership role involves building, coaching, and directing a team of technical support engineers while establishing best practices for incident response and management.You will develop strategies for handling complex...

  • Technical Support Specialist

    1 day ago

    Gulshan-e-Iqbal Town, Pakistan beBeeSupport Full time $60,000 - $75,000

    Job OpportunityAs a technical support specialist, you will serve as the primary point of contact for issues and questions about support processes and technical assistance via calls and emails.Responsibilities include analyzing customer service requests and bugs, relaying findings to product and engineering teams, and evaluating existing tools to enable...

  • Technical Support Specialist

    1 day ago

    Gulshan-e-Iqbal Town, Pakistan beBeeTroubleshooter Full time $80,000 - $120,000

    Empowering productivity and efficiency is a top priority for our organization.Our Motive platform provides end-to-end visibility and control by automating and streamlining tasks.About the RoleTechnical Support Engineers oversee the resolution of high-priority issues through email, phone, and chat. They act as escalation points for frontline support...

  • Support Specialist

    1 day ago

    Gulshan-e-Iqbal Town, Pakistan beBeeTechnical Full time $40,000 - $60,000

    Job Title: Technical Support SpecialistAre you passionate about delivering exceptional customer experiences?We seek a talented Technical Support Specialist to join our growing team, where you will play a vital role in ensuring our clients receive seamless technical support.As a key member of our support department, your primary responsibility will be to...

  • Senior Technical Support Professional

    1 day ago

    Gulshan-e-Iqbal Town, Pakistan beBeeLeadership Full time 1,500,000 - 2,500,000

    About this RoleThe Lead Technical Support Engineer position requires a senior subject matter expert who can provide complex technical support for a range of products and services.This individual will be responsible for managing, tracking, diagnosing, and troubleshooting high-level cases for Technical Support Engineers, as well as providing leadership to the...

  • Technical Support Professional

    1 day ago

    Gulshan-e-Iqbal Town, Pakistan beBeeCustomerSupport Full time $50,000 - $70,000

    Job OverviewThis role involves managing and resolving customer issues in technical support, as well as training and guiding colleagues. Key responsibilities include:Delivering exceptional customer experiences through quality service.Resolving product-related support issues efficiently.Investigating errors using available data and tools, reporting to the...