Technical Operations Manager

4 days ago


Karachi, Sindh, Pakistan beBeeLeadership Full time $90,000 - $120,000
Job Overview

This leadership position oversees IT support operations across the country. The ideal candidate brings technical depth, a customer-centric approach, and strong leadership skills to maintain seamless operations.

Key Responsibilities:
  • Lead the IT support team to ensure timely resolution of complex issues.
  • Provide expert-level troubleshooting for POS-related problems.
  • Develop protocols, escalation procedures, and service-level expectations.
  • Act as the point of escalation for high-impact or unresolved technical issues.
  • Monitor and analyze support trends to identify recurring issues and implement long-term solutions.
  • Maintain detailed documentation of technical incidents and resolutions.
  • Communicate regularly with stakeholders.
  • Oversee onboarding and training of support staff.
  • Ensure compliance with data security policies.
  • Support infrastructure changes and upgrades.
Qualification Requirements:
  • 10+ years of experience in IT support, with at least 2-3 years in a leadership role.
  • Proven experience with POS systems, network fundamentals, remote access tools, ticketing systems, and Windows environments.
  • Excellent communication and problem-solving abilities.
  • Strong organizational skills and willingness to work rotating schedules.


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