Technical Support Operations Manager

18 hours ago

Karachi, Sindh, Pakistan beBeeCustomer Full time 3,000,000 - 5,000,000

The Contact Centre Manager plays a pivotal role in ensuring technical support operations run smoothly and efficiently.

Key Responsibilities:
  • Manage supervisors, team leaders, and engineers to meet targets and deliver exceptional customer service.
  • Develop and implement performance scoring models to drive employee growth and improvement.
  • Collaborate with the Training and Development team to identify training needs and arrange relevant programs.
  • E nsure minimum resolution times, meeting benchmarks for response time and other fundamentals of the technical support center.
Essential Skills:
  • Effective team management
  • Stress management
  • Strong customer service skills
  • Leadership and motivation

To excel in this role, you should possess strong leadership skills, be able to manage and motivate a team effectively, and have excellent communication skills. You should also be able to work under pressure and handle multiple tasks simultaneously.

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