Solutions Technical Support Specialist

4 days ago

Islamabad, Islamabad, Pakistan beBee Careers Full time

We are seeking a highly skilled Solutions Engineer to join our team.

About the Role

As a Solutions Engineer, you will be responsible for providing expert technical support to customers. This includes identifying and resolving technical issues, documenting solutions, and collaborating with internal teams to improve product functionality.

The Ideal Candidate
  • Should have a strong understanding of complex technical concepts and be able to communicate them in a clear and concise manner.
  • Must possess excellent problem-solving skills and be able to diagnose and troubleshoot technical issues.
  • Should be able to work effectively in a fast-paced environment and prioritize multiple tasks simultaneously.
  • Must have strong written and verbal communication skills, including the ability to write detailed technical documentation and provide clear instructions to customers.
Key Responsibilities
  • Provide timely and accurate technical support to customers via email or chat applications.
  • Identify and resolve technical issues through targeted questions and effective troubleshooting techniques.
  • Contribute to product improvement by collecting customer feedback and identifying patterns or essential information from customer interactions.
  • Prioritize and manage several open issues simultaneously, including proper recording, tracking, and resolution.
  • Follow up with customers in a timely manner to inform them of bug fixes, feature releases, ensuring their satisfaction.
  • Research, diagnose, troubleshoot, and identify solutions to resolve system issues.
  • For more complex problems, communicate with clients over the phone or provide clear, written instructions and technical manuals until the issue is resolved.
Requirements
  • 2-4 years of relevant work experience.
  • Excellent written and verbal English communication skills for phone and email communication.
  • Ability to quickly grasp a highly technical product to be able to provide support to users.
  • Ability to provide step-by-step technical assistance, both in written and verbal forms.
  • Strong problem-solving skills with the ability to diagnose and troubleshoot basic technical issues.
  • Solid understanding of web functionality and software products.
  • Knowledge of REST APIs or SDKs is a must.
Benefits
  • Fast-paced and dynamic work environment.
  • Opportunity to learn and grow with the company.
  • Competitive salary and benefits package.
  • Professional development opportunities.

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