Support Solutions Specialist

3 days ago

Islamabad, Islamabad, Pakistan beBee Careers Full time
Tech Support Specialist
We are looking for a Tech Support Specialist to join our team. In this role, you will be responsible for providing technical support to customers and resolving their issues efficiently. Your primary tasks will include performing a diagnosis of the issue while guiding customers through the claim filing process, maintaining the highest level of service through dealing with customers in a friendly, efficient, and attentive manner, and delivering a class-apart customer experience as measured by performance objectives and maintaining the core values of our organization. Additionally, you will provide assistance to customers with the claim filing process, including approving and denying claims via phone call, maintain swift responses to customers through phone call, perform successful troubleshoot on customers' products and provide accurate and efficient resolutions, explain complex technical concepts in a simple and easy-to-understand manner to provide troubleshooting help, stay up to date by researching similar product symptoms to provide accurate solutions, and ensure compliance with all policies, procedures, and practices. What We Seek in You: Time Management, Priority Setting, Professional Composure, Empathy and Hospitality. Job Specification: O Levels/Matric or above, American or neutral accent, Proficiency with MS Office (Particularly MS Excel and MS Word). Learning and Takeaways: Here at ibex, we will help build you, Unlimited exposure, A chance to polish your skills, A great learning environment, Ample experience to build a future path for yourself, An opportunity to operate with a highly trained and diversified network of people

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