
Customer Support Expert
4 days ago
This professional will be responsible for delivering top-notch support and resolving complex issues in a fast-paced call center setting.
- Main Responsibilities:
- Implement established processes and protocols;
- Swiftly identify and escalate critical issues based on client requirements;
- Efficiently record and process call transactions via computer software;
- Provide tailored solutions to retain customers and build loyalty;
- Effectively communicate with diverse stakeholders and teams;
- Timely follow up on scheduled callbacks as needed;
- Stay current on system updates and changes;
- Exemplary communication and typing skills are essential;
- Familiarity with relevant software applications and equipment is a plus;
- Strong customer service principles and practices are crucial;
- A team player with excellent multitasking abilities is required;
- Proficiency in the English language is mandatory;
- Superior comprehension and sales skills are necessary;
- Basic computer skills are required;
- A high-energy and positive attitude is essential;
- Exceptional attendance and punctuality records are expected;
- A flexible and team-oriented mindset is necessary;
- Proven problem-solving skills are required;
Work Environment:
- Prolonged sitting is required;
- The use of a headset/microphone is necessary;
Success is measured by an employee's ability to satisfy customers' needs in IT services.
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