Patient Experience Specialist

2 days ago


Lahore, Punjab, Pakistan beBee Careers Full time

We are seeking an experienced Patient Service Representative/Customer Care to contribute to our mission and embody the same values as us.

Duties and Responsibilities:
  • Contact patients via telephone prior to their scheduled appointment.
  • Interview patients over the telephone to obtain complete and accurate information.
  • Enter all patient data into the electronic medical record.
  • Re-schedule patient appointments as required via telephone calls and written notification to patients.
  • Screen and route patient calls to other departments efficiently, ensuring accurate registration, appointment scheduling, and follow-up appointment scheduling in the database.
  • Coordinate messages between patients and physicians. If consult calls are received, they must be properly handled and routed to the correct provider.
  • Other duties as assigned.


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