
Support Professional
7 days ago
The ideal candidate for this role will be a proactive and detail-oriented individual responsible for providing exceptional customer support via email. Based in Lahore, this full-time position requires the ability to manage a high volume of tickets efficiently while maintaining strong communication skills.
Responsibilities:
- Efficiently handle 50-60 customer support tickets daily using CRM software.
- Resolve inquiries related to orders, products, shipping, and returns in a timely manner.
- Accurately document all interactions within the CRM system.
- Communicate clearly and professionally with customers.
Requirements:
- Experience with CRM systems and basic computer skills.
- Strong command of English communication and good typing speed.
- Ability to manage a high volume of tickets efficiently.
- Effective utilization of ChatGPT technology.
- Familiarity with Shopify is an added advantage.
Additional Details:
This role offers a base salary ranging from PKR 50K to 60K plus performance bonuses. The working shift is from 6:00 PM to 2:00 AM Pakistan Time, Monday to Friday, with an 8-hour workday including a paid 30-minute break.
If you possess the required qualifications and are committed to delivering excellent customer service, please submit your resume for consideration.
Position Details- Seniority level: Entry-level
- Employment type: Full-time
- Industry: Administrative and Support Services
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