Customer Service Excellence Lead

2 weeks ago

Lahore, Punjab, Pakistan beBeeExcellence Full time 900,000 - 1,200,000
Customer Service Excellence Lead

Job Overview:

The Customer Service Excellence Lead is responsible for managing the Call Center and Delivery Riders teams to deliver exceptional customer service. This includes ensuring compliance with key performance indicators (KPIs) for the Home Delivery department, driving sales targets in accordance with agreed plans, and handling inbound home delivery requests, customer queries, and complaints.

Key Responsibilities:

  • Team Leadership: Lead and manage a team of customer service representatives to achieve high levels of customer satisfaction and loyalty.
  • Performance Management: Monitor and analyze team performance data to identify areas for improvement and implement strategies to enhance customer service quality.
  • Sales Development: Collaborate with sales teams to develop and implement effective sales strategies that meet or exceed sales targets.
  • Customer Engagement: Foster strong relationships with customers through proactive communication and issue resolution.

Required Skills and Qualifications:

  • Communication: Excellent written and verbal communication skills with the ability to articulate complex information in a clear and concise manner.
  • Problem-Solving: Strong problem-solving skills with the ability to analyze situations, identify solutions, and implement corrective actions.
  • Leadership: Proven leadership skills with experience in managing cross-functional teams.
  • Adaptability: Ability to adapt to changing priorities and deadlines while maintaining high levels of productivity.

Benefits:

As a Customer Service Excellence Lead, you will have the opportunity to make a positive impact on our customers' experiences and contribute to the growth and success of our organization. You will receive comprehensive training, competitive compensation, and opportunities for professional development and advancement.

Other Requirements:

Please note that this role requires excellent language skills, stress management abilities, and emotional intelligence. If you are a motivated individual with a passion for delivering exceptional customer service, we encourage you to apply.

This position is ideal for individuals who thrive in fast-paced environments, are results-driven, and possess excellent communication and interpersonal skills.

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