Customer Experience Excellence Leader

1 week ago

Lahore, Punjab, Pakistan beBeeQuality Full time 9,000,000 - 15,000,000
Job Overview:

As a Quality Assurance Executive, you play a pivotal role in ensuring exceptional customer experiences. Your primary responsibility is to monitor and analyze customer interactions, identifying areas for improvement and implementing strategies to drive consistency and quality.

Key Responsibilities:
  • Lead the development of training programs, streamline processes, and maintain high service standards through collaboration with cross-functional teams.
  • Conduct thorough evaluations of data to inform strategic decisions, driving results-oriented initiatives that enhance customer satisfaction.
  • Provide constructive feedback to agents, empowering their skill development and promoting a culture of continuous improvement.
  • Ensure adherence to policies, regulations, and standards during customer interactions, maintaining a strong commitment to excellence.
Requirements:
  • Bachelor's Degree in a relevant field, such as Business Administration or Communications.
  • Minimum 3 years of experience in Customer Services Quality Assurance, with a proven track record of success.
  • Strong intellectual and communication skills, with the ability to lead and motivate teams.
  • Leadership and project management skills, with expertise in database management and decision-making.
  • Ability to work independently, manage time effectively, and prioritize tasks.

The ideal candidate will possess strong leadership and analytical skills, with the ability to drive results-oriented initiatives and foster a culture of continuous improvement.

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