Customer Experience Manager

7 days ago

Lahore, Punjab, Pakistan METROMAKRO Full time 900,000 - 1,200,000 per year
Company Description

METRO opened its first cash & carry wholesale center in Pakistan in 2007 & expanded to 5 wholesale centers in a short span of 18 months. In July 2012 METRO and Makro-Habib combined their wholesale business in Pakistan marking the beginning of a long-term partnership to the mutual benefit of both companies. The merger allowed METRO and Makro-Habib to combine resources and gain the financial strength to lead and grow in a challenging environment and to gain synergies targeted to generate value for our customers and suppliers alike. Today the company is operating 10 wholesale centers in Lahore, Karachi, Multan, Islamabad & Faisalabad.

METRO Pakistan (Pvt) Limited is part of METRO GROUP's sales division METRO Cash & Carry, the international leader in self-service wholesale. The company operates more than 750 stores in 25 countries in Europe, Asia and Africa and has a workforce of over 107,000 employees. Sales in 2016/17 were approximately 37 billion Euro.

Job Description
  • Contribute to implementing corporate policies and strategic decisions in the store
  • Following and optimizing the economic results of the store
  • Organizing and managing team work
  • Addressing customer complaints to understand customers' needs and expectations, and to propose solutions.
  • Coordinating with other functional teams to improve efficiency and market share
  • Maintaining staff & product hygiene at all levels according to company policy
  • Implement shop merchandising, layout and customer traffic flow so as to maximise sales, customer satisfaction, appearance, image and ergonomics for customers
  • Execution of sales promotional activities for awareness, faster off-takes for building brand image vis-à-vis new and existing products
  • Evaluating and analyzing the effectiveness of promotional activities planned
  • Manage selling and customer service activities and staff competence in these areas, so as to optimise and sustain sales performance, profitability and customer satisfaction
  • Manage health and safety, security, and emergency systems, capabilities and staff and customer awareness, according to company policy and relevant law
  • Development of staff skills and capability through on-going training, as provided by the company
Qualifications

Bachelors

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