Customer Experience Manager

2 days ago

Lahore, Punjab, Pakistan Metro Pakistan Full time 1,200,000 - 3,600,000 per year

Company Description

METRO opened its first cash & carry wholesale center in Pakistan in 2007 & expanded to 5 wholesale centers in a short span of 18 months. In July 2012 METRO and Makro-Habib combined their wholesale business in Pakistan marking the beginning of a long-term partnership to the mutual benefit of both companies. The merger allowed METRO and Makro-Habib to combine resources and gain the financial strength to lead and grow in a challenging environment and to gain synergies targeted to generate value for our customers and suppliers alike. Today the company is operating 10 wholesale centers in Lahore, Karachi, Multan, Islamabad & Faisalabad.

METRO Pakistan (Pvt) Limited is part of METRO GROUP's sales division METRO Cash & Carry, the international leader in self-service wholesale. The company operates more than 750 stores in 25 countries in Europe, Asia and Africa and has a workforce of over 107,000 employees. Sales in 2016/17 were approximately 37 billion Euro.

Job Description

  • Contribute to implementing corporate policies and strategic decisions in the store
  • Following and optimizing the economic results of the store
  • Organizing and managing team work
  • Addressing customer complaints to understand customers' needs and expectations, and to propose solutions.
  • Coordinating with other functional teams to improve efficiency and market share
  • Maintaining staff & product hygiene at all levels according to company policy
  • Implement shop merchandising, layout and customer traffic flow so as to maximise sales, customer satisfaction, appearance, image and ergonomics for customers
  • Execution of sales promotional activities for awareness, faster off-takes for building brand image vis-à-vis new and existing products
  • Evaluating and analyzing the effectiveness of promotional activities planned
  • Manage selling and customer service activities and staff competence in these areas, so as to optimise and sustain sales performance, profitability and customer satisfaction
  • Manage health and safety, security, and emergency systems, capabilities and staff and customer awareness, according to company policy and relevant law
  • Development of staff skills and capability through on-going training, as provided by the company

Qualifications

Bachelors

  • Manager, Customer Experience

    2 weeks ago

    Lahore, Punjab, Pakistan foodpanda Full time

    foodpanda is part of the Delivery Hero Group, the world's pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock...

  • Manager, Customer Experience

    2 weeks ago

    Lahore, Punjab, Pakistan Delivery Hero Full time $60,000 - $80,000 per year

    Company Description foodpanda is part of the Delivery Hero Group, the world's pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of...

  • Customer Experience Manager

    3 days ago

    Lahore, Punjab, Pakistan beBeeRetention Full time 400,000 - 800,000

    Job OverviewWe seek a proactive and customer-focused professional to enhance customer satisfaction, reduce churn rates, and improve user experience. The ideal candidate will engage with customers to understand their concerns, analyze reasons for website abandonment, handle membership cancellations, and implement strategies to retain customers.Key...

  • Customer Experience Manager

    1 week ago

    Lahore, Punjab, Pakistan beBeeCustomerService Full time $40,000 - $80,000

    We are a leading provider of online Quran tutoring services to students of any age.Job OverviewThis is an exciting opportunity for a highly skilled Customer Service Coordinator with additional managerial responsibilities to join our team. The selected candidate will handle calls related to online tutoring and provide great customer satisfaction...

  • Customer Experience Manager

    7 days ago

    Lahore, Punjab, Pakistan beBeeMarketing Full time 800,000 - 1,500,000

    Customer Service CoordinatorWe are a leading provider of online Quranic knowledge to students of various ages and backgrounds. The majority of our students hail from English speaking countries.Establishing connections with online tutoring prospects and customersOrganizing virtual classesCoordinating learning experiences between students and tutorsEmail...

  • Customer Experience Manager

    2 weeks ago

    Lahore, Punjab, Pakistan Drip | Coffee Bakery Kitchen Full time 104,000 - 130,878 per year

    **Job Description: Customer Experience (CX) ManagerCompany: Drip CafeLocation: Lahore, PakistanJob Type: Full-Time, On-Site**About Drip Cafe:Drip is more than just a place to get great coffee and food and baked delights; it's a destination for creating memorable moments and unwinding from the stressors of life. We are dedicated to providing an unparalleled...

  • Customer Experience Manager

    2 days ago

    Lahore, Punjab, Pakistan METROMAKRO Full time 900,000 - 1,200,000 per year

    Company Description METRO opened its first cash & carry wholesale center in Pakistan in 2007 & expanded to 5 wholesale centers in a short span of 18 months. In July 2012 METRO and Makro-Habib combined their wholesale business in Pakistan marking the beginning of a long-term partnership to the mutual benefit of both companies. The merger allowed METRO and...

  • Customer Experience Manager

    1 week ago

    Lahore, Punjab, Pakistan beBeeMotivation Full time $45,000 - $60,000

    Job Opportunity: Call Center SupervisorA key component of a successful organization is its ability to provide exceptional customer service. As a Call Center Supervisor, you will play a vital role in ensuring that our team meets and exceeds these expectations.Key Responsibilities:Lead the team by example, demonstrating a commitment to excellence and a passion...

  • Digital Customer Experience Manager

    3 days ago

    Lahore, Punjab, Pakistan beBeeCustomerRelationship Full time 900,000 - 1,200,000

    About usWe are a leading IT recruitment agency and training provider with over two decades of expertise in the digital technology sector.Our specialized teams connect top talent with global opportunities across various industries, roles, salaries, and locations.Our rigorous curriculum covers cybersecurity, Cloud computing, Data analytics, Coding, Project...

  • Operations Manager

    4 days ago

    Lahore, Punjab, Pakistan beBeeTeamlead Full time $60,000 - $80,000

    Customer Service Team LeadDirect message the job poster from Abacus has been providing advanced business solutions for more than 35 years to help organizations realize their potential.We emphasize the value of working collaboratively with clients.Job DescriptionLeadership and Management:Lead, motivate, and inspire a team of professionals, fostering a...