Service Delivery Associate

6 days ago


Multan, Punjab, Pakistan S&N Consulting Group Full time
About This Role

We are seeking a highly skilled and motivated individual to join our customer support team as a Help Desk Representative. In this role, you will be responsible for handling inbound and outbound calls with customers in the United States.

Key Responsibilities:
  1. Respond to customer inquiries in a timely and professional manner.
  2. Provide accurate and helpful information to customers regarding our services and products.
  3. Resolve customer complaints and issues in a fair and courteous manner.
  4. Maintain accurate records of customer interactions and call details.

Requirements:

English Proficiency: Strong English communication skills, both verbal and written.

Computer Skills: Proficiency in using computers, including MS Office applications and CRM tools.

Availability: Ability to work during US EST hours (6:00 p.m. to 3:00 a.m. PKT) time may vary depending on USA daylight saving.

Work Environment: Ability to work on-site at the designated office location.



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